AllotMe payments terms of service
Please read these Payments Terms of Service (“Payments Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By using the Payment Services (as defined below), you agree to comply with and be bound by these Payments Terms.
If your country of residence is within the European Economic Area (“EEA”) you can access the European Commission’s online dispute resolution platform here: http://ec.europa.eu/consumers/odr. Please note that AllotMe Payments is not committed or obliged to use an alternative dispute resolution entity to resolve disputes with consumers.
The AllotMe Terms of Service (“AllotMe Terms”) separately govern your use of the AllotMe Platform. All capitalised terms have the meaning set forth in the AllotMe Terms unless otherwise defined in these Payments Terms.
In certain situations, customers may be required to enter into unique payment processing agreements with AllotMe Payments. To the extent that there is a conflict between these Payment Terms and terms and conditions set forth in any relevant payment processing agreement, the latter terms and conditions will take precedence, unless specified otherwise.
Scope and Use of the Payment Services
1.1 AllotMe Payments provides payments services to Members, including payment collection services, payments and payouts, in connection with and through the AllotMe Platform (“Payment Services”).
1.2 AllotMe Payments may temporarily and under consideration of the Members’ legitimate interests (e.g., by providing prior notice), restrict the availability of the Payment Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. AllotMe Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time. AllotMe Payments will provide notice to Members of any changes to the Payment Services, unless such changes do not materially increase the Members’ contractual obligations or decrease the Members’ rights under these Payments Terms.
1.3 The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms and conditions and privacy practices and Members should review them independently. AllotMe Payments is not responsible or liable for the availability or accuracy of such Third-Party Services, or the content, products, or services available from such Third-Party Services. Links to such Third-Party Services are not an endorsement by AllotMe Payments of such Third-Party Services.
1.4 Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.
2. Key Definitions
“Payout” means a payment initiated by AllotMe Payments to a Member for services (such as Listing Fees) performed in connection with the AllotMe Platform.
“Payment Method” means a financial instrument that you have added to your AllotMe Account, such as a credit card, debit card, or PayPal account.
“Payout Method” means a financial instrument that you have added to your AllotMe Account, such as a PayPal account, direct deposit, a prepaid card, or a debit card (where available).
3. Modification of these Payments Terms
AllotMe Payments reserves the right to modify these Payments Terms at any time in accordance with this provision. If you disagree with the revised Payments Terms, you may terminate this Agreement with immediate effect. If you do not notify us in order to terminate your Agreement, your continued use of the Payment Services will constitute acceptance of the revised Payments Terms.
4. Eligibility, Member Verification
4.1 You must be at least 18 years old and able to enter into legally binding contracts to use the Payment Services. By using the Payment Services you represent and warrant that you are 18 or older.
4.2 AllotMe Payments may make access to and use of certain areas or features of the Payment Services subject to certain conditions or requirements, such as completing a verification process or meeting specific eligibility criteria.
4.3 We may make inquiries we consider necessary to help verify or check your identity or prevent fraud. Towards this end, you authorise AllotMe Payments to screen you against third party databases or other sources and request reports from service providers. In some jurisdictions, we have a legal obligation to collect identity information to comply with anti-money laundering regulations. This may include (i) asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; (ii) requiring you to take steps to confirm ownership of your email address, Payment Methods or Payout Methods; or (iii) attempting to screen your information against third-party databases. AllotMe Payments reserves the right to close, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.
5. Account Registration
5.1 In order to use the Payment Services, you may be required to have an AllotMe Account in good standing. If you or AllotMe closes your AllotMe Account for any reason, you will no longer be able to use the Payment Services.
5.2 You may authorise a third party to use your AllotMe Account in accordance with the AllotMe Terms. You acknowledge and agree that anyone you authorise to use your AllotMe Account may use the Payment Services on your behalf and that you will be responsible for any payments made by such person.
6. Payment Methods and Payout Methods
6.1 When you add a Payment Method or Payout Method to your AllotMe Account, you will be asked to provide customary billing information such as name, billing address, and financial instrument information either to AllotMe Payments or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a Payment Method or Payout Method, and it is your obligation to keep your Payment Method and Payout Method up-to-date at all times. The information required for Payout Methods will depend on the particular Payout Method and may include:
Your residential address, name on the account, account type, account number, email address, payout currency, identification number and account information associated with a particular payment processor.
6.2 When you add or use a new Payment Method, AllotMe Payments may verify the Payment Method by authorising a nominal amount or by authenticating your account via a third-party payment service provider. For further verification, we may also (i) authorise your Payment Method for one or two additional nominal amounts, and ask you to confirm these amounts, or (ii) require you to upload a billing statement. We may, and retain the right to, initiate refunds of these amounts from your Payout Method. When you add a Payment Method during checkout, we will automatically save that Payment Method to your AllotMe Account so it can be used for a future transaction.
6.3 Please note that Payment Methods and Payout Methods may involve the use of third-party payment service providers. These service providers may charge you additional fees when processing payments and Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and AllotMe Payments is not responsible for any such fees and disclaims all liability in this regard. Your Payment Method or Payout Method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your Payment Method or Payout Method.
6.4 You authorise AllotMe Payments to store your Payment Method information and charge your Payment Method as outlined in these Payments Terms. If your Payment Method’s account information changes (e.g., account number, routing number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner or your bank and update your Payment Method on file in your AllotMe Account.
6.5 You are solely responsible for the accuracy and completeness of your Payment Method and Payout Method information. AllotMe Payments is not responsible for any loss suffered by you as a result of incorrect Payment Method or Payout Method information provided by you.
7. Financial Terms for Hosts
Generally speaking, AllotMe Payments will collect the Total Fees from a Greenfinger at the time the Greenfinger’s booking request is accepted by the host, or at any other time mutually agreed between the Greenfinger and AllotMe Payments. Subsequent monthly rent payments will be taken on or around the same date of the Greenfinger's chosen start date.
7.2.1 In order to receive a Payout you must have a valid Payout Method linked to your AllotMe Account. AllotMe Payments will generally initiate Payouts to your selected Payout Method within 7 days of the Greenfinger's payment date. In certain jurisdictions or instances, AllotMe Payments may offer you a different time or trigger for payment.
7.2.2 The time it takes to receive Payouts once released by AllotMe Payments may depend upon the Payout Method you select and the Payout Method provider’s processing schedule. AllotMe Payments may delay or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or investigation.
7.2.3 Your Payout for a booking will be the Listing Fee less applicable Host Fees and transactions fees.
7.2.4 In the event of a Greenfinger’s cancellation of a confirmed booking, AllotMe Payments will remit a Payout of any portion of the Total Fees due to you under the applicable cancellation policy.
7.2.5 For compliance or operational reasons, AllotMe Payments may limit the value of each individual Payout. If you are due an amount above that limit, AllotMe Payments may initiate a series of Payouts (potentially over multiple days) in order to provide your full payout amount.
8. Financial Terms for Greenfingers
8.1 You authorise AllotMe Payments to charge your Payment Method the Total Fees for any booking requested in connection with your AllotMe Account. AllotMe Payments will collect the Total Fees in the manner agreed between you and AllotMe Payments via the AllotMe Platform. AllotMe Payments will generally collect the Total Fees after the Host accepts your booking request. However, if you pay with a push Payment Method, AllotMe Payments will collect the Total Fees at the time of your booking request or after the Host accepts your booking request. If AllotMe Payments is unable to collect the Total Fees as scheduled, AllotMe Payments will collect the Total Fees at a later point. Once the payment transaction for your requested booking is successfully completed, you will receive a confirmation email.
8.2 When you request to book a Listing, AllotMe Payments may also (i) obtain a pre-authorisation via your Payment Method for the Total Fees, (ii) charge or authorise your Payment Method a nominal amount, to verify your Payment Method, or (iii) authenticate your account via a third-party payment service provider to verify your Payment Method.
8.3 If a requested booking is cancelled because it is not accepted by the Host, any amounts collected by AllotMe Payments will be refunded to you, and any pre-authorisation of your Payment Method will be released (if applicable). The timing to receive the refund or for the pre-authorisation to be released will vary based on the Payment Method and any applicable payment system (e.g., Visa, MasterCard, etc.) rules.
8.4 You authorise AllotMe Payments to perform the Payment Method verifications described in Sections 6 and 8, and to charge your Payment Method for any bookings made in connection with your AllotMe Account. You hereby authorise AllotMe Payments to collect any amounts due, by charging the Payment Method provided at checkout, either directly by AllotMe Payments or indirectly, via a third-party online payment processor, and/or by one or more of the payment methods available on the AllotMe Platform (such as gift cards).
9. Appointment of AllotMe Payments as Limited Payment Collection Agent
9.1 Each Member collecting payment for services provided via the AllotMe Platform (“Providing Member”) hereby appoints AllotMe Payments as the Providing Member’s payment collection agent solely for the limited purpose of accepting funds from Members purchasing such services (“Purchasing Members”).
9.2 Each Providing Member agrees that payment made by a Purchasing Member through AllotMe Payments, shall be considered the same as a payment made directly to the Providing Member, and the Providing Member will provide the purchased services to the Purchasing Member in the agreed-upon manner as if the Providing Member has received the payment directly from the Purchasing Member. Each Providing Member agrees that AllotMe Payments may refund the Purchasing Member in accordance with the AllotMe Terms. Each Providing Member understands that AllotMe Payments’ obligation to pay the Providing Member is subject to and conditional upon successful receipt of the associated payments from Purchasing Members. AllotMe Payments guarantees payments to Providing Members only for such amounts that have been successfully received by AllotMe Payments from Purchasing Members in accordance with these Payments Terms. In accepting appointment as the limited payment collection agent of the Providing Member, AllotMe Payments assumes no liability for any acts or omissions of the Providing Member.
9.3 Each Purchasing Member acknowledges and agrees that, notwithstanding the fact that AllotMe Payments is not a party to the agreement between you and the Providing Member, AllotMe Payments acts as the Providing Member’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Providing Member. Upon your payment of the funds to AllotMe Payments, your payment obligation to the Providing Member for the agreed upon amount is extinguished, and AllotMe Payments is responsible for remitting the funds to the Providing Member in the manner described in these Payments Terms, which constitute AllotMe Payments’ agreement with the Purchasing Member. In the event that AllotMe Payments does not remit any such amounts, the Providing Member will have recourse only against AllotMe Payments and not the Purchasing Member directly.
10. General Financial Terms
AllotMe Payments may charge fees for use of certain Payment Services and any applicable fees will be disclosed to Members via the AllotMe Platform.
10.2 Payment Authorisations
You authorise AllotMe Payments to collect from you amounts due pursuant to these Payment Terms or the AllotMe Terms. Specifically, you authorise AllotMe Payments to collect from you:
• Any amount due to AllotMe (e.g., as a result of your bookings, Booking Modifications, cancellations, or other actions as a Greenfinger, Co-Payer, Host or user of the AllotMe Platform), including reimbursement for costs prepaid by AllotMe on your behalf, by charging any Payment Method on file in your AllotMe Account (unless you have previously removed the authorisation to charge such Payment Method(s)) or by withholding such amounts from your future Payouts. Any funds collected by AllotMe Payments will setoff the amount owed by you to AllotMe and extinguish your obligation to AllotMe.
• Any amount due to a Providing Member from a Purchasing Member which AllotMe collects as the Providing Member’s payment collection agent as further set out in Section 9 above.
• Taxes, where applicable and as set out in the AllotMe Terms.
• Overstay Fees payable under the AllotMe Terms. In addition, AllotMe Payments may recover any costs and expenses it incurs in collecting the Overstay Fees by charging any Payment Method(s) you have on file in your AllotMe Account (unless you have previously removed the authorisation to charge such Payment Method(s)).
• Any Service Fees or cancellation fees imposed pursuant to the AllotMe Terms (e.g., if, as a Host, you cancel a confirmed booking). AllotMe Payments will be entitled to recover the amount of any such fees from you, including by subtracting such refund amount out from any future Payouts due to you.
• Fees improperly paid to you as a Host. If, as a Host, your Greenfinger cancels a confirmed booking or AllotMe decides that it is necessary to cancel a confirmed booking, and AllotMe issues a refund to the Greenfinger in accordance with the AllotMe Terms, Greenfinger Refund Policy, Experiences Greenfinger Refund Policy, Extenuating Circumstances Policy, or other applicable cancellation policy, you agree that in the event you have already been paid, AllotMe Payments will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future Payouts due to you.
Fees, costs and/or expenses associated with any dispute, including any Security Deposit, as set out in the AllotMe Terms. If AllotMe Payments is unable to collect from your Payment Method used to make the booking, you agree that AllotMe Payments may charge any other Payment Method on file in your AllotMe Account at the time of the dispute (unless you have previously removed the authorisation to charge such Payment Method(s)). AllotMe Payments also reserves the right to otherwise collect payment from you and pursue any remedies available to AllotMe Payments in this regard in situations in which you are responsible for a dispute pursuant to the AllotMe Terms, including, but not limited to, in relation to any payment requests made by Hosts under the AllotMe Host Guarantee.
In addition to any amount due as outlined above, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged fees that are incidental to our collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.
10.3.1 Any refunds or credits due to a Member pursuant to the AllotMe Terms, Extenuating Circumstances Policy, Greenfinger Refund Policy, and Experiences Greenfinger Refund Policy will be initiated and remitted by AllotMe Payments in accordance with these Payments Terms.
10.3.2 AllotMe Payments will process refunds immediately, however, the timing to receive any refund will vary based on the Payment Method and any applicable payment system (e.g., Visa, Mastercard, etc.) rules.
10.4 Recurring Payments
10.4.1 For most bookings, AllotMe Payments may require a Greenfinger to make recurring, incremental payments toward the Total Fees owed (“Recurring Payments”). More information on Recurring Payments (including the amount and the frequency of payments) will be made available via the AllotMe Platform if applicable to a booking.
10.4.2 If Recurring Payments apply to a confirmed booking, then the Greenfinger authorises AllotMe Payments to collect the Total Fees, and the Host agrees that AllotMe Payments will initiate Payouts, in the increments and at the frequency agreed to and identified via the AllotMe Platform.
10.4.3 Greenfingers may stop payment of a Recurring Payment by notifying AllotMe Payments orally or in writing at least three (3) business days before the scheduled date of the payment. AllotMe Payments may require that you give written confirmation of a stop-payment order within fourteen (14) days of an oral notification. If you fail to provide written confirmation within fourteen (14) days as requested, AllotMe Payments is not obligated to honour your request to stop any future Recurring Payments. If you have any questions regarding your Recurring Payments, please contact AllotMe.
10.5 Payment Processing Errors
We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same Payout Method or Payment Method used for the original Payout to or payment by you, so that you end up receiving or paying the correct amount. This may be performed by AllotMe Payments or a third party such as your financial institution.
10.6.1 If AllotMe Payments is unable to collect any amounts you owe under these Payments Terms, AllotMe Payments may engage in collection efforts to recover such amounts from you.
10.6.2 AllotMe Payments will deem any owed amounts overdue when: (a) for authorised charges, one hundred and twenty (120) days have elapsed after AllotMe Payments first attempts to charge the Member’s Payment Method or the associated services have been provided, whichever is later; and (b) for withholdings from a Host’s future Payouts, two hundred and seventy (270) days have elapsed after the adjustment is made to the Host’s account or the associated services have been provided, whichever is later.
10.6.3 AllotMe Payments will deem any overdue amounts not collected to be in default when three hundred and sixty five (365) days have elapsed: (a) for authorised charges, after AllotMe Payments first attempts to charge the Member’s Payment Method or the associated services have been provided, whichever is later; and (b) for withholdings from a Host’s future Payouts, after the adjustment is made to the Host’s account or the associated services have been provided, whichever is later.
10.6.4 You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to AllotMe and/or AllotMe Payments by you. Such communication may be made by AllotMe, AllotMe Payments, or by anyone on their behalf, including but not limited to a third-party collection agent.
11. Prohibited Activities
You are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Payment Services. In connection with your use of the Payment Services, you may not and you agree that you will not and will not assist or enable others to:
• breach or circumvent any applicable laws or regulations, agreements with third parties, third-party rights, or the AllotMe Terms;
• use the Payment Services for any commercial or other purposes that are not expressly permitted by these Payments Terms;
• register or use any Payment Method or Payout Method with your AllotMe Account that is not yours or you do not have authorisation to use;
• avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by AllotMe Payments or any of AllotMe Payments’ providers or any other third party to protect the Payment Services;
• take any action that damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Payment Services;
• attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Payment Services; or
violate or infringe anyone else’s rights or otherwise cause harm to anyone.
12. Intellectual Property Ownership, Rights Notices
12.1 The Payment Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Payment Services, including all associated intellectual property rights, are the exclusive property of AllotMe, AllotMe Payments and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Payment Services. All trademarks, service marks, logos, trade names, and any other proprietary designations of AllotMe or AllotMe Payments used on or in connection with the Payment Services are trademarks or registered trademarks of AllotMe or AllotMe Payments in the United States and abroad. Trademarks, service marks, logos, trade names, and any other proprietary designations of third parties used on or in connection with Payment Services are used for identification purposes only and may be the property of their respective owners.
12.2 You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Payment Services, except as expressly permitted in these Payments Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by AllotMe, AllotMe Payments, or its licensors, except for the licenses and rights expressly granted in these Payments Terms.
17.1 If you choose to use the Payment Services, you do so voluntarily and at your sole risk. To the maximum extent permitted by law, the Payment Services are provided “as is”, without warranty of any kind, either express or implied.
13.2 Notwithstanding AllotMe Payments’ appointment as the limited payment collection agent of Providing Members for the purposes of accepting payments from Purchasing Members through the AllotMe Platform, AllotMe Payments explicitly disclaims all liability for any act or omission of any Member or other third party. AllotMe Payments does not have any duties or obligations as agent for each Providing Member except to the extent expressly set forth in these Payments Terms, and any additional duties or obligations as may be implied by law are, to the maximum extent permitted by applicable law, expressly excluded.
13.3 If we choose to conduct identity verification on any Member, to the extent permitted by applicable law, we disclaim warranties of any kind, either express or implied, that such checks will identify prior misconduct by a Member or guarantee that a Member will not engage in misconduct in the future.
13.4 The foregoing disclaimers apply to the maximum extent permitted by law. You may have other statutory rights or warranties which cannot lawfully be excluded. However, the duration of any statutorily required warranties shall be limited to the maximum extent (if any) permitted by law.
To the maximum extent permitted by applicable law, you agree to release, defend (at AllotMe Payments’ option), indemnify, and hold AllotMe Payments and its affiliates and subsidiaries, and their officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your breach of these Payments Terms; (ii) your improper use of the Payment Services; (iii) AllotMe Payments’ Collection and Remittance of Occupancy Taxes; or (iv) your breach of any laws, regulations, or third-party rights. If your country of residence is in the EEA, the indemnification obligation according to this Section 19 only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.
15.1 Payment Service User
15.1.1 The Payment Services include the payment collection service provided to Hosts contracting with AllotMe Payments UK. The payment collection service constitutes a “payment service” regulated under the Payment Services Regulations and for these purposes AllotMe Payments UK treats Hosts as the “payment service user.”
15.1.2 By agreeing to these Payments Terms you as Host have consented to AllotMe Payments UK’s payment of each Payout to your chosen Payout Method. Hosts may change a Payout Method up to one (1) day before the time agreed for the Payout as set out in Section 7.2. AllotMe Payments UK will be deemed to have received the Host's payment order to the Host on the same date AllotMe Payments UK agrees to initiate the Payout in accordance with Section 7.2.
15.1.3 AllotMe Payments UK will endeavour to ensure that Hosts based in the EEA will receive each Payout by the end of the business day following AllotMe Payments UK’s initiation of the Payout.
15.1.4 Communication. AllotMe Payments will provide the Host notice via email when we initiate each Payout. We will also provide notice to a Host’s registered email address if the Payout is returned to us because of an error. It is your responsibility as a Host to ensure that you provide us with a current, accurate, and valid email address.
16. Additional Clauses for Users that are Businesses
The following paragraphs also apply if you are using the Payment Services as a representative (“Representative”) acting on behalf a business, company or other legal entity (in such event, for purposes of the Payment Terms, “you” and “your” will refer and apply to that business, company or other legal entity).
16.1 You accept the Payment Terms and you will be responsible for any act or omission of employees or third-party agents using the Payment Service on your behalf.
16.2 You and your Representative individually affirm that you are authorised to provide the information described in section 6 above and your Representative has the authority to bind you to these Payment Terms. We may require you to provide additional information or documentation demonstrating your Representative’s authority.
16.3 You represent and warrant to us that: (i) you are duly organised, validly existing and in good standing under the laws of the country in which your business is registered and that you are registering for receiving the Payment Services; and (ii) you have all requisite right, power, and authority to enter into this Agreement, perform your obligations, and grant the rights, licenses, and authorisations in this Agreement.
16.4 If you are using your Payment Method for the benefit of your employees or other authorised third-party in connection with AllotMe for Work, as permitted by your account, you authorise AllotMe Payments to charge your Payment Method for bookings requested by employees at your company or other permitted third-party.
16.5 For any Payout Method linked to your AllotMe Account, you authorise AllotMe Payments to store the Payout Method, remit payments using the Payout Method for bookings associated with your AllotMe Account and take any other action as permitted in the Payment Terms in respect of the Payout Method.
16.6 If you handle, store or otherwise process payment card information on behalf of anyone or any third-party, you agree to comply on an ongoing basis with applicable data privacy and security requirements under the current Payment Card Industry Data Security Standard with regards to the use, access, and storage of such credit card information. For additional information, including tools to help you assess your compliance, see http://www.visa.com/cisp and https://www.mastercard.com/sdp.
For any articles not covered in the above, please refer to the AllotMe Terms of Service (User Agreement).