AllotMe Cancellation Policy
We may be able to give you a refund or waive the penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our Extenuating Circumstances Policy. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
Circumstances that require documentation:
Death of a host, Greenfinger, or their immediate family member. You’ll be asked to provide one of these documents:
• Death certificate
• News article naming the deceased
Serious illness or injury of a host, Greenfinger. You’ll be asked to provide a general statement from a physician confirming that the person can't travel due to the illness or injury. The statement must be dated after the reservation was booked and provided within 14 days of cancellation.
Severe damage to the home that makes it unsafe to host Greenfingers, or that prevents Greenfingers from accessing basic amenities like running water. This doesn’t include planned renovations. You’ll be asked to provide all of the following documents:
• Proof that the issue is being fixed
• An estimate of when it will be fixed
• An invoice for the repairs being done
• Photos of the damage
Circumstances that require special review
There’s no required documentation for these circumstances, but our specialised team will review each case to confirm that you’re directly affected.
Severe security advisories for political or civil unrest in the area that the Greenfinger is travelling from, travelling to, or that the host’s home is located in. Examples include:
• Increased military presence
• Severe damage to the area’s infrastructure
Changes to visa or passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.
Natural disasters that prevent the Greenfinger from travelling to or from the destination, or that make it unsafe to host Greenfingers. Examples include:
• Severe storms
• Blizzards or severe winter storms
What to do next
If you’ve confirmed your circumstance meets the requirements above, first cancel your reservation and then contact us to file a claim. We’ll walk you through the next steps, which will include submitting any required documentation and waiting for our team to review your case. Claims must be submitted within 14 days of cancellation.